FAQ

Below is a collection of some of our most frequently asked questions. If you need specialized assistance or further information, please call or email us your inquiry. We will respond to you as soonest as we can.

•    General
•    Ordering
•    Payment Mode
•    Discount & Wholesale
•    Balloons
•    Balloon Weights
•    Air Filled Balloon
•    Customization
•    Helium Tank
•    Self Collection
•    Local Delivery Service
•    International Shipping


General

Q: Can I request a paper catalog or price list for products?
A: We do not provide product catalog and price list. Please refer to our website for product information and prices.

Ordering

Q: How long do our orders take to be processed? How early must I make my order by online to ensure that I will receive my order on time?
A: Upon received your order and payment, we will process the order within 1 to 2 working days. If time allows, please place your order online at least one week in advance in order to cater for delivery time.

Q: Is it possible for us to send email or phone order?
A: We do not accept email or phone order. At the moment, we only accept online order through our website. Please place your order online and make payment accordingly. For corporate and organization customers, please contact us via our email for bulk order on single product.

Q: Is it possible to go your company showroom /warehouse store to pick up party stuff on the spot and pay thereafter. Do you allow walk-in customers?
A: We are online store which do not have showroom or retail shop at our office as most of our products are stored at warehouse. Please browse through our website and purchase through online. Upon payment received, we will process your order and prepare the items for delivery.

Q: I have already placed my order online, but I need to add few more items to my existing order. Is it possible to amend my online order?
A: The previous order has been closed with payment and hence it cannot be amended again. Please place another new order online for the additional items and leave us an order instruction/comment. We will process and combine packing your two orders together.

Q: Do you cater for birthday party in a package for kids?
A: We do not provide birthday party package at the moment. We do have wide selection of kids birthday themed party supplies and balloons on our website. You may choose the items separately base on your party theme.


Payment Mode

Q: Can I make the payment upon collection?
A: Please note that self collection option is no longer available. Please place your order online and make payment through PayPal, credit or debit cards.

Q: When I tried to checkout I could not go to the payment page. I want to find out how to pay.
A: After finished shopping, please click on "Proceed To Checkout" icon, upon filling up all the required information, you will go payment page through PayPal gateway. You can make online payment either using PayPal account or credit/debit cards.

Q: I would like to inquire on the mode of payment. Do you accept payment via PayNow?
A: We prefer payment via PayPal account or credit/debit cards. If this online payment mode is not working for you, please email us your order list, quantity and total price for purchase. We will check our stock availability for your ordered items, confirmed the final cost and then provide you the payment details for PayNow. We will proceed with your order upon received the payment.

Q: As I do not own a credit/debit card, can I pay by cash upon delivery?
A: We do not accept order with cash upon delivery. For corporate and organization customers, please contact us via email.

Q: As PayPal was not able to validate my credit card, can I opt for cash upon self collection instead?
A: Please note that self collection option is no longer available. Online purchase does not allow payment method of cash upon self collection as it gets directed straight to PayPal gateway. For successful credit card validation by PayPal, kindly ensure your billing address is matched to your credit card address. Please email us or contact our staff for further assistance if the issue still persists.


Discount & Wholesale

Q: I will like to inquire if they are any discount when we buy more?
A: You can find our 5% discount code when ‘Like” us on our facebook page. Please apply the discount code when checkout from your shopping cart.

Q: Will just like to know if I am entitled to the 5% discount just by liking your facebook page?
A: To enjoy 5% discount on your purchase, you will need to apply the discount code that found from our facebook page during order checkout. When discount code entered, the total payment for your order will be auto-deducted for the 5% discount. Please note that this 5% discount is not applicable to helium tank rental, refundable deposit and delivery charge. We are unable to do manual refund of 5% discount if you forget to enter the discount code during order checkout.

Q: I am a retailer and would like to purchase in bulk, do you have wholesale pricing for your products?
A: As our products are sold in competitive discounted prices, hence we do not have wholesale program for retailers at the moment. Also, most of the products have included bulk discount for certain quantity purchased. For corporate and organization customers, please email us your order item, quantity and the required date. We will get back to you soonest.


Balloons

Q. Do you do inflation of helium balloons on site?
A. Please note that we are no longer providing helium inflation service for customers' balloons. Also, we do not provide helium balloons inflation on customer's venue.  

Q: Do you provide balloon decorations and other decoration set up?
A: We do not provide balloon flowers, pillars, columns, arches or other balloon decoration set up for venue.

Q: All the balloon price on your website is nett price?
A: Yes the product price on our website is nett price. We do not charge GST at the moment.

Q: All the balloon will be pump when handling to us right?
A: Please note that we are no longer providing helium inflation service. All sold balloons will be in uninflated flat folded condition.

Q: If my purchases include both balloons and party items and the total exceeds $100, can I get the free delivery for the balloons but self-collect the party items earlier?
A: Please note that self collection is no longer available. Also, we are no longer providing helium inflation service and delivery service for helium inflated balloons. For order above $60, we will provide one free Speedpost parcel delivery for the order.

Q: Is the balloon bouquet comes inflated?
A: Please note that we are no longer providing helium inflation service. All sold balloons will be in uninflated flat folded condition. There is only one option available for balloon inflation, i.e. “Uninflated”. For inflation option of uninflated, we will not inflate the balloons and it will be sold in original plastic packaging.

Q: If I have my own balloons, can I bring over to your side to inflate with helium? How much for the charge?
A: Please note that we are no longer providing helium inflation service.

Q: Would like to ask if we can choose other super shape balloon to replace for the one in a balloon bouquet set?
A: The foil balloon bouquet set comes in original pack and we are unable to change or substitute its super shape or other coordinating balloons. If you want to choose the super shape balloon or balloon colors for the bouquet, you can purchase the balloons separately from our website.

Q: May I know what are the colors of the balloons in the Metallic Balloon Assorted Colors 50pcs pack?
A: The metallic balloons value pack contains 10 basic colors such as red, orange, yellow, lime green, green, blue, purple, white, silver and gold in random quantities.

Q: How will helium balloons be given to us?
A: Please note that we are no longer providing helium inflation service. All sold balloons will be in uninflated flat folded condition. Balloon weights are sold separately.

Q: How long can the helium balloons last?
A: The floating time of 11” round latex helium balloons is about 5 to 8 hours while foil balloons can keep floating up to 1 day or more, but depending on the condition of balloons, handling during transportation and storing environment. Hence it is advisable to inflate your balloons on the party day itself or plan your delivery date and time appropriately.

Q. Can the balloons be re-used and refilled with helium gas?
A. You can refill the deflated foil balloons with helium gas but it depends on the balloons condition. The floating time of re-used balloons will no longer as good as new balloons due to wear and tear during first time usage. It may burst during refilling or deflate sooner. Inflated latex balloons cannot be refilled and re-used.

Q. How to keep the helium balloons float longer?
A. As helium balloons are fragile, please handle them with care. Please do not weigh down (if possible), squeeze, press, bent or over pull the balloons as these would damage the balloons to leakage. Also please avoid any sharp objects, direct sunlight and low temperature area. Foil balloons are sensitive to extreme temperature changes. In cold air, the balloons may appear deflated; warmed air should expand them again. Avoid exposing the balloon to extreme heat as this could cause the helium to expand and burst the balloon.

Q. Can we inflate the balloons 100% filled?
A. It is not recommended to inflate balloons to 100% filled as this will over-stretch the balloons and make it burst easily. It is advised to inflate up to 95% filled to allow space for balloon to expand if it is under warm or hot environment.

Q. What can I do if foil balloon deflates?
A. You can add in helium gas. If no helium gas available, you may use a hand pump or straw to blow in some normal air into the balloon opening. Please do not over blow else the balloon may burst.

Q. How to seal the balloons?
A. All foil balloons are with self-sealing opening, except for those 9” or 14” air filled mini shape foil balloons that need to be heat-sealed. For latex balloons, you just need to tie a simple knot at the opening.

Balloon Weights

Q: Does the 18" foil balloon comes with balloon weight?
A: The 18" foil balloon does not come with balloon weight. Balloon weight is sold separately.

Q: Do you sell balloon weights for 18" helium filled balloons? Does the balloon bouquet come with weight?
A: Yes we do sell balloon weights for 18” helium foil balloons. One 6g or 8g weight can hold one 17" or 18” helium filled balloon. Our balloon bouquet will not come with weight and the weight is sold separately.

Q: How do I choose the balloon weight for my helium inflated balloons?
For indoor use, 6g or 8g balloon weights are suitable for 1pcs of 11" or 12” latex balloons or 1pcs of 17" or 18” foil balloons. Heavier weights are required to weigh down the balloons at outdoor condition.


Air Filled Balloon

Q: I need air filled balloon not helium. I need those that are attached to stick type. May I know how to place order as uninflated.
A: Please note that all our air filled balloons are sold in uninflated flat folded condition. We are no longer providing air-filled balloon inflation service. Balloon stick and cup are not included as well.

Q: Does 9" refer to the diameter of the balloon or the total height (including the stick)?
A: 9" refer to the diameter of balloon only and does not include the stick.

Q: How long can the air filled balloon stay inflated?  Can I purchase it a day before my child's party?
A: Normally air filled balloon will stay inflated for 1 day or more, but it depends on the condition of balloon, handling and storing.

Q: If we ordered uninflated air filled balloons, how do we do the inflation?
A: If you would like to inflate air filled balloons on your own, it requires balloon pump and the use of heat sealer or iron to seal the balloon's opening.

Q: If we ordered air filled balloons (eg. 14” mini shape balloons), can we request for it to be helium filled?
A: The 14" mini shape foil balloon is meant for air filled which attached to balloon cup and stick for hand held only. Due to its smaller size, they cannot be helium filled and will not float.


Customization

Q: I would like to know if I can customize latex balloons with our own designs or logo?
A: We are regret to inform that we do not provide customization logo or design printing service for all our balloons.


Helium Tank

Q: Would like to check with you on the rental of Helium Tank for more than 3 days.
A: Our helium tank rental is for period of 3 days only and there is tank extension charge at $2 per day. Please do check with us in advance if you need to extend the tank rental.

Q: May we know the weight and size of the helium tank?
A: We have several helium tank sizes at different dimensions as follows:

Q: I am interested in renting helium tank from you. May I know how much purchase before you will deliver the tank?
A: For order of helium tank rental, there is 2-way tank delivery and collection charge at $50 regardless of total purchase amount. Alternatively, you can select self collection and return option at no charge.

Q: What is the exact cubic meter tank capacity for your helium tanks and the prices for it? Any free delivery?
A: Our helium tank size is base on the quantity of 11" latex balloons that can be inflated. Please visit our website on Helium Tank Rental for more details on helium tank size and rental fee. There is no free delivery for tank and 2-way tank delivery and collection charge is unavailable for the time being. Please note that both tank rental and deposit are not counted towards $60 for free Speedpost parcel delivery.

Q: How can I get back my deposit after returning the tank?
A: Upon returning, we will check the condition of tank and nozzle. Tank deposit will be refunded via PayPal within 1 to 2 working days after tank returned, provided both tank and nozzle are returned in good working condition without damage or lost.

Self Collection

Q: I would like to self collect. Where is the collection point?
A: Please note that self collection option is no longer available.

Local Delivery Service

Q. Is there any maximum order for balloons delivery?
A. Please note that we are no longer providing delivery service for helium inflated balloons.

Q: Do you do door delivery?
A: Yes we do express door delivery at $15 per trip from Mondays to Fridays and subject to delivery schedule availability. For delivery to Sentosa Island, there is additional charge of $10 required. Please visit our webpage of Shipping Info for more details on our local delivery service.

Q: Can I confirm to get my preferred delivery date and time if I placed order in advance?
A: We will make our effort to accommodate the required delivery date and timing as per customer request. However we will not guarantee for delivery services at your intended date and timing as this will base on first come first serve. We will contact customers to re-schedule the delivery date or timing if the time slot already occupied.

Q. Any minimum amount to waive delivery charges?
A. There is one time free Speedpost parcel delivery for order amount of $60 and above. For additional delivery required, additional delivery charge applies.

Q. Any minimum amount to waive tank delivery charges?
A. Please note that we are no longer providing delivery service for helium tank. Please take note that free Speedpost parcel delivery service for order above $60 is for products only and not applicable for helium tank.


International Shipping

Q: Do you accept international orders?
A: Please note that we are no longer accept international orders for shipping overseas.