Delivery

Dear valued customers,

Our online store is still operating as usual. In view of the recent COVID-19 circuit breaker announcement by the government, please be informed that self collection of orders is unavailable from now until further notice. We have temporarily disabled self collection option for our online order check out process.

Parcel delivery service is available and we will continue to process your orders and arrange courier delivery services. We regret for any inconvenience caused and thank you for your continued support and kind understanding. Stay home and stay safe.

 

Delivery / Collection Notice

  • Delivery service is available from Mondays to Fridays.
  • No Delivery Service on Saturdays, Sundays & Public holidays.
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Shipping Method

We offer two shipping methods, i.e. *self collection and delivery service. 

*Please note that we do not provide postage or mailing service for orders.  

*Self collection is unavailable from now until further notice.

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Self Collection - Unavailable from now until further notice

For local customers who do self collection, you can pick up the order from our office at below mentioned address and operating hours.

Pick up Address: 50 Gambas Crescent, #05-06, Proxima @ Gambas, Singapore 757022

Operating Hours:

Mondays to Fridays: 10am to 5pm
Saturdays: 10m to 1pm
Sundays & Public Holidays: Closed

*Please note that we do not have retail shop or product showroom at our office, hence walk-in purchase is not available.

*Please note that we do not provide replacement for any helium balloons which have been collected from our office. Please check the condition of your balloons before signing the order invoice and leaving our office.

Directions:

By Public Transportation:

(1) Nearest MRT station – Sembawang MRT (NS11)
Our building is 0.8 km away from Sembawang MRT station.
Walk from MRT station Exit B along Sembawang Drive.
Pass by Sembawang NPC and Canberra Community Centre on right hand side and Sembawang Primary School on left hand side at the first junction.
Walk straight and pass by Skypark Residences Condominium towards second junction.
Turn right and walk along Sembawang Avenue.
Turn right again into Gambas Crescent and you will see Proxima @ Gambas building.
Walk to the nearby lift lobby and take lift to level 5.
We are located at unit #05-06.

(2) Bus available at the nearest stop – 962 (from Woodlands)
Take bus 962 from Woodlands bus interchange.
Alight at the 15th bus stop 58371 at Sembawang Crescent, between Blk 325/326
Cross the road towards Canberra Park.
Walk through Canberra Park and you will see Proxima @ Gambas building.
Cross the road and walk to the nearby lift lobby and take lift to level 5.
We are located at unit #05-06.

(3) Bus available at the nearest stop – 980 (from Sembawang)
Take bus 980 from Sembawang bus interchange.
Alight at the 8th bus stop 58391 at Sembawang Avenue, between Blk 303.
Walk along Sembawang Avenue towards Blk 314.
Walk across the first junction and pass by Skypark Residences Condominium.
Turn right into Gambas Crescent and you will see Proxima @ Gambas building.
Walk to the nearby lift lobby and take lift to level 5.
We are located at unit #05-06.

By Car:
Nearest expressway exit – CTE (Woodlands Ave 12 Exit)
Drive along CTE and exit Woodlands Ave 12
Turn right into Gambas Avenue then turn left into Sembawang Avenue.
You will see Proxima @ Gambas building at the corner of Gambas and Sembawang Avenues.
Turn into Gambas Crescent.
Enter Proxima @ Gambas building and ramp up to level 5
We are located at unit #05-06 on your left hand side.

Carpark at Proxima @ Gambas Building:
There are plenty of parking lots at Proxima @ Gambas building, level 5. 

 

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Delivery Service

For delivery orders, we offer the following services. Customers may choose their preferred delivery service base on their required order received date. 

  • Standard Courier Parcel Delivery Service (deliver within next 3 to 5 working days) 
  • Express Courier Parcel Delivery Service (deliver within next 2 to 3 working days)
  • Delivery Service for Order with Inflated Air Filled or Helium Balloon 

We do deliver within Singapore from Mondays to Fridays between 10.30am to 5pm. Our earliest delivery timing is around 10.30am. We have no delivery service on Saturdays, Sundays and Public holidays. Please refer to below delivery schedule for our office closing period and delivery availability.

If you have any preferred delivery date and timing for your helium balloon order, please leave us an order comment during check out. Due to unforeseen traffic and weather condition, please provide us at least 1 to 2 hours duration for delivery time allowance.

For delivery requires unusual delivery timing (e.g. before 11am or after 5pm), please check with us in advance before placing your order.

 

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Delivery Charges for Shipping within Singapore

 Delivery Options Charge
 *Self Collection Free
 UnInflated Balloons, Above $100 Free
 UnInflated Balloons, Below $100 $8 or $15
 Inflated Balloons $35
 *Helium Tank Rental $50

*Self collection and Helium tank delivery service is unavailable from now until further notice

For local customers who need delivery services, we do have several delivery options for you to choose from and the charge depends on the products purchased.

  • For order of *self collection from our office, there is no charge. *Self collection is unavailable from now until further notice
  • For order does not contain inflated air filled or helium balloons and above $100, we will provide one time free delivery. *Please note that if your order contains helium tank rental, this shipping option is not applicable.
  • For order does not contain inflated air filled or helium balloons and below $100, the delivery charge is either $8 (deliver within 3 to 5 working days) or $15 (deliver within 2 to 3 working days) per trip.
  • For order contains inflated air filled or helium balloons, the delivery charge is $35 per trip regardless of total order amount.
  • For order contains helium tank rental, the *2-way tank delivery and collection charge is $50 per location regardless of total order amount. *2-way tank delivery and collection service is unavailable from now until further notice

Upon orders received, we will process and pack your order within 2 to 5 working days before it is ready for collection or delivery.

 

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International Shipping

Regret to inform that we are currently unable to ship outside of Singapore and do not offer international shipping.